Cost & Timescales
- Kitty Rose will aim to dispatch your order within 24 hours of placing the order. Standard delivery will be charged at £4.95.
- We use Royal mail for all of our deliveries and we send first class but please allow 3 days for the delivery to get to you within the UK. Your parcel will need to be signed for, if you choose not to have this service because there is nobody there to sign for the parcel please make a note on your order, we will not then be liable for loss or damage to your parcel.
- If your order is placed on a Saturday or Sunday this will be dispatched to you on Monday (unless Bank Holiday then it will be despatched to you on Tuesday).
- If your order is placed after 23rd December – 2nd January then delays are to be expected your parcel with be despatched on 3rd January.
- If you wish to return your order to Kitty Rose, please make sure that we receive it within 28 days of the purchase date, in its original condition it has been sold in with price tags intact etc. Any signs that the item has been worn or used will result in us not giving you a refund. Your item (s) will be checked and your refund will be credited to your original method of payment once the goods have been received and checked.
- If you wish to return the goods, unless they are proven faulty, you will be required to arrange and pay for the items to be sent registered delivery to us. We will refund the postage costs once the fault has been proven faulty. We retain the right to refuse faulty goods after three months.
- We strongly advise that you send your parcel back to us Recorded / Special Delivery and you obtain proof of postage, we will not be held liable for items that are lost or damaged in transit.
- In the interest of hygiene we are not able to refund or exchange pierced jewellery.
- For Christmas returns, please ensure your items purchased in December are with us no later than 7th January, items must be received in the same condition as you were sold.
Please ensure you complete the returns form provided with your delivery and send to:
Popes Green Lane
Your statutory rights are not affected by Kitty Rose’s returns policy.